Refund policy

Returns/Refunds

I want you to feel confident in what you’re purchasing, and I do my best to represent every piece accurately. Because everything in my studio is handmade, natural variations are part of the work — and part of its character. Below is what you can expect when it comes to returns, refunds, and order issues.

Memorial Vessels

Each vessel is photographed individually and listed as the exact piece you’ll receive.
I do my best to represent each piece accurately, but differences in screen brightness, contrast, and color settings may cause slight variations between what you see and the actual vessel. Because these vessels are one‑of‑a‑kind and ready to ship, I don’t accept returns or refunds on vessel purchases. If you believe your situation deserves an exception, you’re welcome to reach out and we can talk through it.

Engraving Accuracy

All engraving text is copied exactly as it’s submitted in your order notes. Please double‑check spelling, dates, and punctuation before completing your purchase. Because engravings are made to your specifications, errors submitted by the customer can’t be refunded or replaced.

Personal Art

I do my best to represent artwork accurately online, but differences in screen brightness, contrast, and color settings may cause slight variations between what you see and the actual piece. For this reason, I don’t accept returns or refunds on personal artwork. If something feels off or you believe your situation warrants an exchange, please contact me and we’ll talk through special circumstances.

Custom Orders

Custom work is created specifically for you, and each piece is unique. Because of this, custom orders are non‑refundable.

If you need to cancel a custom order, contact me as soon as possible:

  • If your piece is still in pre‑production, I can issue a full refund.
  • If production has already started, cancellations are handled case‑by‑case.

If your custom order involves incorporating ashes, they must arrive within 30 days of purchase. After that window, the order will be considered canceled and no refund will be issued.

Damages & Issues

I stand behind my work. If your piece arrives damaged, defective, or incorrect, Contact Me within 30 days of receipt. Please include photos so I can understand what happened and make it right.