Refund policy

Returns/Refunds

I want you to feel confident in what you’re purchasing, and I do my best to represent every piece accurately. Everything in my studio is handmade, and natural variations are part of the work. Below is what you can expect when it comes to returns, refunds, and order issues.

Studio Pieces

One-of-a-kind studio pieces are photographed individually, so the listing shows the exact piece you’ll receive. For small-batch pieces, the photos show examples. Slight differences in color, finish, and texture are expected, and colors can look different on your screen.

I don’t accept returns or refunds for studio pieces, including small-batch items. If you believe your situation deserves an exception, please reach out and we can talk it through.

Personalization Accuracy

Personalization is available on some pieces. Each product listing will tell you whether engraving or color choices are offered and what options are available. If no options are listed, the piece is sold as shown.

Because personalization is done to your specifications, errors in the engraving details or color choice you submit can’t be refunded or replaced.

Custom Orders

Custom work is created specifically for you, and each piece is unique. Because of this, custom orders are non-refundable.

If you need to cancel a custom order, contact me as soon as possible:

• If your piece is still in pre‑production, I can issue a full refund.
• If production has already started, cancellations are handled case‑by‑case.

If your custom order involves incorporating ashes, they must arrive within 30 days of purchase. After that window, the order will be considered canceled and no refund will be issued.

Damages & Issues

I stand behind my work. If your piece arrives damaged, defective, or incorrect, Contact Me within 48 hours of receipt. Please include photos so I can understand what happened and make it right.