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Refund Policy

This Refund Policy page describes how www.everlastingechoes, Everlasting Echoes, offers returns, refunds, cancellations, and damages and issues.

Returns/Refunds

All created keepsakes are purely artisan. Because of the nature of personalization, each design will vary from piece to piece. Unfortunately, as a result, returns or refunds will not be considered because of artistic elements such as size variations, bubbles (or lack thereof), or color variations. However, please do not hesitate to CONTACT ME for special circumstance exchanges. 

Please have your ashes arrive no later than six (6) months from the date of sale. After such time, I’ll consider your order null and void, negating the option for a refund.

Cancellations

To inquire about a cancelation, contact me HERE. If it’s before production, I’ll issue a full refund. If I’ve already started on your piece, resolutions will be on a case by case basis.

Damages and Issues

I proudly stand behind my creations. Contact me within thirty (30) days of receipt HERE if the item is defective, damaged or if you received the wrong piece. Photographic evidence is required to evaluate the issue to make it right.