This Refund Policy page describes how www.everlastingechoes, Everlasting Echoes, offers returns, refunds, cancellations, and damages and issues.
All created keepsakes are purely artisan and individual. Because of the nature of personalization, each design will vary from piece to piece and will not be identical to the website's images. Unfortunately, as a result, returns or refunds will not be considered because of artistic elements such as design placement, bubbles (or lack thereof), or color variations (of ash, resin, or glass). However, please do not hesitate to CONTACT ME for special circumstance exchanges.
Just Because Pieces are sold "as-is" and are not eligible for returns or refunds.
Please have your ashes arrive no later than six (6) months from the date of sale. After such time, I’ll consider your order null and void, negating the option for a refund.
To inquire about a cancelation, contact me HERE. If it’s before production, I’ll issue a full refund. If I’ve already started on your piece, resolutions will be on a case by case basis.
Damages and Issues
I proudly stand behind my creations. Contact me within thirty (30) days of receipt HERE if the item is defective, damaged or if you received the wrong piece. Photographic evidence is required to evaluate the issue to make it right.