This Refund Policy page describes how www.everlastingechoes, Everlasting Echoes, offers returns, cancellations, and damages and issues.
All created artwork is purely artisan and individual. Because of the personalization, each design will vary from piece to piece and will not be identical to the website’s images. Unfortunately, refunds will not be considered because of artistic elements such as the arrangement of the individual components or ashes, the ashes and their coloring, bubbles (or lack thereof) from the resin or glass, and the coloring of resin, glass, metal, and the frame may vary. However, please do not hesitate to CONTACT US for special circumstance exchanges.
Please have your ashes arrive no later than six (6) months from the date of sale. After such time, I’ll consider your order null and void, negating the option for a refund.
To inquire about a cancelation, contact us HERE. If it’s before production, we'll issue a full refund. If we've already started on your piece, resolutions will be on a case-by-case basis.
Damages and Issues
We proudly stand behind our creations. Contact us within thirty (30) days of receipt HERE if the item is defective, damaged or if you received the wrong piece. Photographic evidence is required to evaluate the issue to make it right.